The brakes on your Car, Truck or SUV are critical safety components. You need a shop you can trust for brake repair – you don’t want to worry whether the brake repair shop did it right. Choosing the right brake repair shop is often overwhelming since everyone says they are car brake repair experts. Your search has ended. Mast Service Center in Etna Green, IN, knows what it takes to have the best Car, SUV and Truck brake repair specialists.
What to Look for in a Brake Repair Shop
When looking for a top brake repair shop that specializes in SUVs, Cars, and Trucks, consider the following factors:
Good Reviews and a Good Reputation
Check the shop’s reviews to gauge whether it has a positive reputation in the community. When you find a shop that responds to comments, as Mast Service Center does, you know the shop cares about its customers.
Certifications and Qualifications
The last thing you need is a surprise that you didn’t count on. Always make sure the shop has transparent pricing. When the shop calls with a price, make sure the caller tells you how much the total is, including shop fees, environmental fees, taxes, and other charges. You want to know the “out the door” price.
Ask about the brake repair shop’s warranties. A reputable shop stands behind its work and will offer a reasonable warranty. Mast Service Center offers a 24-month, 24,000-mile warranty for parts and service. For fleet vehicles (heavy rigs), the warranty is 12 months or 12,000 miles.
Make sure the shop uses quality parts. At Mast Service Center in Etna Green, IN, we use OEM and reputable aftermarket parts.
Make Sure the Shop is Clean and Organized
When seeking a trustworthy and reputable brake repair shop, ensure that it is clean and organized. While the bays may have tools out on rolling carts or air hoses draped across the floor when the auto techs are working – and may even have an oil or coolant spill, those things should not be visible when techs are not working. The office should be clean and inviting. When a shop is kept clean and organized, it shows the techs pay attention to detail. Mast Service Center invites you to visit before bringing your vehicle to us for the first time.
Make sure the shop has the diagnostic equipment required for today’s cars. It should also have all the required equipment to handle brake repairs, including a brake lathe for turning rotors.
The people you deal with at the shop, from the front office person to the service advisor and the auto technician who works on your vehicle, should have excellent communication skills. The shop should keep in touch with you regarding repairs and the estimated time of completion. If something happens, such as the warehouse sending the wrong part, the shop should contact you if it delays the estimated time of completion.
Licensing and Insurance
Every shop should possess all the required licenses from the state, county, and city. Shops should also have insurance in the case of accidents or mistakes during repairs.